The innovative digital vet service FirstVet is expanding its UK offering for pet owners by launching its e-commerce site in the UK, creating an end-to-end, trusted journey for pet owners from digital assessment to product recommendation and delivery.
Latest news from FirstVet.
FirstVet is bringing its successful e-commerce business, already active in Sweden - where the brand originates - to the UK this month, offering pet owners across the country a range of fantastic products at the click of a button. The platform will focus primarily on vet-approved products, meaning owners can rest assured in the knowledge that their feline friends or pampered pups are truly getting the best. FirstVet’s experienced, UK-registered vets give hundreds of product recommendations weekly and now, in an industry-transforming move, pet owners can opt for these products to be sent straight to their door via the e-commerce website.
The site will launch with thousands of products - from premium pet foods to accessories, care products and supplements - suitable for a range of sick and healthy pets including dogs, cats, rabbits, small animals and birds.
David Prien, CEO & Co-Founder of FirstVet said: “The pet boom that we’ve seen over the past two years has changed the way we view and need pet care forever. I spend more time thinking about how to best take care of my dogs than myself and I’m not alone in this, with FirstVet seeing a rise in demand for a holistic, trusted approach to pet care. Pet owners are increasingly looking for ease when it comes to pet care, without compromising on quality service and products, and our new 360 platform will offer exactly that.
“We’re proud to offer a first-of-its-kind digital vet service, where product recommendations from our vets - including over the counter items - can then be ordered straight from the site after an appointment and sent directly to your house. With a range of vet-approved products supplied by a variety of established brands, alongside our unique and on-demand digital vet service, we offer reliability that you and your furry friends can count on.”
FirstVet launched in the UK in 2019, with its online veterinary service providing on-demand and affordable around-the-clock access to experienced UK-registered vets through the FirstVet app. The app’s video vet service runs 24 hours a day, 7 days a week, providing triage and advice and, if necessary, referrals to a physical clinic. Now, due to the addition of the e-commerce site, after meetings with pets and their owners, qualified vets can recommend the right products to be sent straight to the home - even if it's an over the counter product.
FirstVet also operates an ongoing referral programme, donating £5 for every referral to StreetVet: a registered charity providing free and accessible vet care to pets belonging to those experiencing homelessness in the UK. On top of this, FirstVet is setting up a triage service, creating a unique phone number that will field calls to FirstVet so as to help StreetVet manage demand. Currently, FirstVet is training a team of vets specifically for this service, set to launch in March 2022, and has so far donated over £5,000.
FirstVet’s new e-commerce platform can be accessed at www.shop.firstvet.com/uk. The site offers free delivery for all orders over £39 or provides all other deliveries at just £2.99, and customers can return their purchases within 30 days